Preview our course


Is perception really reality? We're sure it can feel like our perception is reality - and the one accurate way to see the world. The problem is that people often have different interpretations of the exact same situation, and we really don't start our conversations by naturally understanding each other. In fact, there's one theory developed by Sociologists W. Barnett Pearce and Vernon E. Cronen called the "Coordination Management of Meaning" (CMM) that says that "miscommunication is usually the norm." Miscommunication and misunderstanding are generally the starting points for most of our interactions.  We then use communication as a process to bridge that gap, creating shared perceptions and shared meanings with other people.

Think about it; if you already understood the other person 100%, then you really wouldn't need to talk about it much. That would be more like mind-reading, which the majority of us are unable to do. In this module, we will explore four elements that shape the way we perceive communication. These will ultimately help us understand each other more effectively and help us become better communicators both personally and professionally.


What’s included:

  • Is Perception Reality?
  • Perception + Communication = Success
  • Understanding the Ins and Outs of Perception
  • Self-Reflection
  • Successful Communication & Understanding Others


  • 1

    Communication & Perception

    • Navigating the Module

    • Pre-Learning Survey

    • Introduction & Learning Objectives

  • 2

    Is What We See Reality?

    • What is Perception Anyway?

    • What's Real & What's Not?

    • Why Perception Matters

    • Taking a Look from the Inside Out

    • 360 Feedback Survey

  • 3

    The 4 Stages of Perception When Communicating

    • Stage 1: Selection

    • Stage 2: Organization

    • Stage 3: Interpretation

    • Stage 4: Negotiation

    • The Stages Summary

    • Communication Effectiveness

    • Quiz #1

  • 4

    The Influence of Perception on Communication

    • Understanding Each Other's Perceptions

    • Seek First to Understand

    • Quiz #2

    • Post-Learning Survey

Trusted by some awesome clients

I have known Nancy Rogers & Paul Gordon since 1994. They came in and revamped our admissions process resulting in over a 20% increase in starts. 

I highly recommend Source for Training for any college looking to boost starts. 


"over a 20% increase in starts"

Whether you're an Admissions Manager or Admissions Representative, these courses will revamp your way of thinking & inspire you to become more! 

The Source for Training shows how attitude, compassion & value can take you to new levels in your career. Built from Nancy & Paul's experience, I found the content very practical. 

The modules will leave you excited for what you do with proven skills that can change your career forever! As the higher education industry continues to change, Source for Training is leading the way with their expertise & true passion for what they do! 


"I found the content very practical"

I started my career as an Admissions Representative over 27 years ago & was fortunate early in my career to be trained by Nancy Rogers. Nancy's timeless and practical approach to admissions covers all aspects of the admissions funnel. 

Her surgical & strategic methods to admissions & marketing are timeless & well-tested. These methods are not only for new Representatives but for any person, department or school group looking to gain a critical advantage & help people become better through education. 


"a timeless & practical approach"



Each student is required to complete all chapters and lessons within the module and score a minimum of 80% on quizzes. Once done, students will become Source Certified and earn a Certificate of Recognition which is downloadable directly from the module.

Students will have access to their course for two calendar weeks from the date of enrollment. If a week passes without activity, an automatic reminder will be emailed to you. It typically takes less than one hour to complete.

No. Each lesson/chapter must be completed in succession in order to move on to the next. This is primarily because the information and concepts are tiered for optimal learning and comprehension.