Preview our course


Why should we strive to provide 5-star customer service? Well, simply put, your customers have a choice!

Great customer service focuses on treating customers well, addressing concerns, and exceeding expectations. This approach helps businesses engage customers and builds loyal relationships. That's called value building. Both parties win ... the customer gets the "best you can offer," and you get a happy and loyal customer that is less expensive than acquiring a new one.

Loyal customers also provide positive endorsements and good online reviews that can help businesses strengthen their brand. Research shows that people often make purchasing decisions based on recommendations from family and friends vs. advertising messages.


What’s included:

  • Your A, B, Cs for Successful Goal Setting
  • Everyone is Our Customer
  • Effective & Essential Communication
  • Conflict with Success in Mind
  • Everyone is a ‘Salesperson’


  • 1

    It All Starts Here

    • Navigating the Module

    • Pre-Learning Survey

    • Introduction & Learning Objectives

  • 2

    Our Characteristics & Theirs

    • Who Are They?

    • Who Are You?

  • 3

    Their Obstacles & Our Issues

    • Common Student Obstacles

    • Common Staff Obstacles

    • Quiz #1

  • 4

    Effective Communication

    • 3 Keys of Communication Theory

    • Essential Communication Skills

  • 5

    Conflict Resolution

    • Dealing with Conflict

    • Tips for Transformation

    • Tips to Inspire 5-Star Customer Service

  • 6

    We Are All Sales People

    • Everyone Should Have a Sales Mentality

    • What Role Do You Play in Someone Else's Story?

  • 7

    Final Thoughts

    • Let's Choose to Be the Difference

    • The Starfish Story

    • Quiz #2

    • Post-Learning Survey

Trusted by some awesome clients

I have known Nancy Rogers & Paul Gordon since 1994. They came in and revamped our admissions process resulting in over a 20% increase in starts. 

I highly recommend Source for Training for any college looking to boost starts. 


"over a 20% increase in starts"

Whether you're an Admissions Manager or Admissions Representative, these courses will revamp your way of thinking & inspire you to become more! 

The Source for Training shows how attitude, compassion & value can take you to new levels in your career. Built from Nancy & Paul's experience, I found the content very practical. 

The modules will leave you excited for what you do with proven skills that can change your career forever! As the higher education industry continues to change, Source for Training is leading the way with their expertise & true passion for what they do! 


"I found the content very practical"

I started my career as an Admissions Representative over 27 years ago & was fortunate early in my career to be trained by Nancy Rogers. Nancy's timeless and practical approach to admissions covers all aspects of the admissions funnel. 

Her surgical & strategic methods to admissions & marketing are timeless & well-tested. These methods are not only for new Representatives but for any person, department or school group looking to gain a critical advantage & help people become better through education. 


"a timeless & practical approach"



Each student is required to complete all chapters and lessons within the module and score a minimum of 80% on quizzes. Once done, students will become Source Certified and earn a Certificate of Recognition which is downloadable directly from the module.

Students will have access to their course for two calendar weeks from the date of enrollment. If a week passes without activity, an automatic reminder will be emailed to you. It typically takes less than one hour to complete.

No. Each lesson/chapter must be completed in succession in order to move on to the next. This is primarily because the information and concepts are tiered for optimal learning and comprehension.